Privacy Policy

Urban Vehicle Logistics Ltd take the privacy of your information very seriously. We aim to meet current Internet best practice. Our services are designed to give you the information that you want to receive. Our Privacy Policy below explains how we will collect and use the information you give us.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Collecting your information

From time to time, you will be asked to submit personal information about yourself and your vehicle(e.g. name and email address, type of vehicle etc) in order to receive or use services on our website. This allows us to offer you the best quote possible between locations for transportation and logistic purposes. We cannot accept responsibility for unauthorised access to your information that is outside our control.

We will act in accordance with current legislation. Our Data Protection Notice is given below.

How we use collected information

Urban Vehicle Logistics Ltd may collect and use Users personal information for the following purposes:

To run and operate our Site
We may need your information display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Urban Vehicle Logistics Ltd Protection Notice

Urban Vehicle Logistics Ltd may use the information you provide for administration, marketing, customer services and profiling your purchasing preferences.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.

You have the right to ask for a copy of your information and to correct any inaccuracies.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Urban Vehicle Logistics Ltd has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Informing you about products and services

We offer motoring related products such as breakdown recovery, accident recovery, vehicle transportation, vehicle disposal, vehicle storage, garage services and sales. We may also share your information within our management. By providing us with your contact details, you will be indicating to us and our business management, your consent to us and them, contacting you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own, or our business management, which may be of interest to you unless you indicate an objection to receiving such messages by contacting us.
What will we do with your personal information?

We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will contact you, or pass your information to our business management, for marketing purposes unless you have contacted us that we may not do so. We are committed to treating your personal data with due care and in accordance with the data protection principles.
How to access your personal information

Please address requests to Urban Vehicle Logistics Ltd, 41 Landor Street, Birmingham, B8 1AE. If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at the above address.

Users aged 16 years and under

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-instate your request when you have the required permission.

Terms & Conditions

Full T&C available on request.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on May 22, 2018